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How many years of experience do you have managing staff in a medical office, healthcare, or service-based business environment?

Describe your approach to holding a team member accountable when their performance is not meeting expectations. Walk us through what you actually do.

Have you been responsible for tracking and reporting KPIs or operational metrics to ownership or senior leadership? If yes, what did that look like?

Have you developed or enforced SOPs in a previous role? Give us a specific example of a process you built or improved.

This role oversees all staff and reports directly to the owner. How do you balance being approachable with your team while maintaining clear performance standards?

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