Job Details

A&AS Ombudsman Specialist

  2022-08-03     Northern Arizona Council of Governments     Cottonwood     17.10 hour  

$17.10/hr, 30 hrs/wk, 52 wks/yr


In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Working under general supervision and with moderate difficulty, this position is responsible for advocating on behalf of long term care residents to help ensure their health and wellbeing and enhance their quality of life.


  • Initiates and maintains contact with long term care residents to assist them in advocating for their rights
  • Investigates residents’ concerns and negotiates appropriate resolutions to ensure quality care and treatment of residents in accordance with current regulations and requirements
  • Assists with recruiting, training, and supervising volunteers and reports on volunteer contributions to the program
  • Maintains current case notes to ensure timely, accurate, and effective recordkeeping and streamline the reporting process
  • Compiles data and prepares reports to ensure program compliance
  • Presents educational materials to the public to promote the program’s goals and objectives

Other related duties as assigned.



High School Diploma / GED; and one year of experience in long term care or gerontology, case management, social services, advocacy, or mediation; OR an equivalent combination of education, training, and experience which demonstrates the ability to perform the duties of the position.



  • Criminal Background Check
  • Fingerprint Clearance Card, Level I
  • Motor Vehicle Report (annually)


  • DES Ombudsman Certification (within 3 months)


  • Conflict resolution
  • Problem solving skills



  • Analytical thinking
  • Communication (written and verbal)
  • Critical thinking
  • Cultural competence
  • Discretion
  • Office competence
  • Organizational skills
  • Political competence



□  < 5%       X < 25%         □ < 50%         □ < 75%      □ 100%



Physical Activity:   Frequent listening, talking, sitting, and reaching.  Occasional stooping, kneeling, crouching, standing, pushing, pulling, and lifting.

Physical exertion:   ___ Sedentary;   _X_ Light;   ___Medium;   ___ Heavy;   ___ Very Heavy.  Work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Visual requirements: Close visual acuity for compiling and analyzing data; viewing a computer screen; and reading.

Working conditions: Regular exposure to infectious disease and indoor atmospheric conditions. 

Occasional exposure to winter weather conditions, potential physical harm, and hazardous chemicals.

NACOG is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, genetic information, or any other characteristic protected by the state, federal, or local law. NACOG is committed to providing access, equal opportunity and reasonable accommodation for individual with disabilities in employment, its services, programs, and activities.

Benefits include: Agency Paid Health, Dental, Vision, Arizona State Retirement (ASRS); Vacation, Sick & Holiday Pay

Do not contact this company in solicitation of any product or service.

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