Position Description: Oversees all aspects of daily business office operations for a small custom printing shop. This is a customer service job that requires graphic design and office management skills.
Responsibilities: Provides customer service by answering business phone line; responding to customer emails, instant messages and chats; answers customer questions; gives price quotes; assists customers in placing orders and in setting up new accounts. Maintains current customer order information. Sends requests to customers to feature their business on CSM blog, Facebook page and Twitter account.
Manages billing processes using QuickBooks by creating customer invoices; tracking accounts receivables; generating and sending monthly statements; creating yearly commissions reports; reconciling QuickBooks with Quick Commerce and Pay Pal accounts; and reviewing invoice reconciliations with the bookkeeper.
Supports print production by reviewing that digital artwork received from customers is camera ready.
Works closely with the Print Production Coordinator to determine production flow on orders and coordinates with the Production Assistant to ensure completed jobs are shipped on time. Works with customers to create unique custom sticker designs. Helps design marketing materials and provide limited website support. Works with freelance writer to provide art for Blogger and Facebook posts and Twitter feed. Creates and maintains Pinterest boards. Maintains and orders office supplies and marketing materials.
Experience and Qualifications: 1 year experience doing customer care 1 year billing and accounting experience Proficient using QuickBooks 2 years graphic design experience
Preferred Skills & Abilities: Proficient using Adobe Suite programs Proficient using Mac and PC computer systems Familiarity with social media: Blogger, Facebook, Pinterest and Twitter Ability to accurately type 70 to 80 words per minute
Preferred Skills & Abilities cont.: Proficient in accurately converting fractions to decimals Nonviolent Communication Skills Team player Able to train other employees in certain office support tasks The ability to work autonomously and collaboratively depending on the project
Pluses: Experience working in a small print shop Artistic tendencies Ability to do simple HTML coding Small business marketing experience
Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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