Job Details

Supervise patient-facing employees and contractors delivering telehealth visits.Lead daily operational huddles, shift readiness, and real-time issue resolution.Monitor staffing coverage and schedules to meet service-level targets.Performance & KPI Management:Own key operational KPIs such as visit completion, productivity, and wait time.Analyze performance trends and drive corrective action through coaching.Quality & Compliance:Reinforce standardized telehealth workflows and HIPAA compliance.Ensure teammates follow escalation pathways for clinical and operational issues.CareTalk Health CareTalk Health is a fully remote virtual medical practice that partners with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps. It is a fast-growing telehealth organization with a nationwide clinical workforce.#J-18808-Ljbffr