Job Details

Dexcom, a global leader in continuous glucose monitoring, is seeking a Quality Analyst to monitor and score interactions between Dexcom, distributors, and patients. The role focuses on non-bias call evaluation, CSAT analytics, and recommending process improvements to enhance customer experience.

Ideal candidates have a bachelor's degree or equivalent experience and at least 6 months in inbound call center customer service, with strong ability to assess performance and contribute to Dexcom