Job Details

[About the Role]
Join a fast-paced, collaborative team in Lakeland, FL as a Payroll Specialist, where you'll play a pivotal role in managing complex payroll cases and driving process improvements. This position is ideal for an analytical problem-solver eager to grow in a dynamic, tech-driven environment supporting enterprise-wide payroll operations.

[Responsibilities]

- Serve as the escalation point for advanced payroll inquiries, managing Tier 2 case investigations from intake to closure
- Analyze payroll data to identify root causes, coordinate corrective actions, and ensure compliance across HR, Finance, and IT systems
- Maintain detailed and compliant case records; generate and present regular reports on case trends, SLA compliance, and process metrics
- Collaborate with internal stakeholders to implement process improvements and preventative controls
- Provide coaching and knowledge-sharing to Tier 1 staff to enhance team-wide proficiency and resolution effectiveness

[Required Skills and Experience]

- Bachelor's degree in Business, Finance, Accounting, Human Resources, or equivalent experience
- At least 3 years in payroll processing and case management, with a minimum of 1 year handling complex/Tier 2 payroll issues
- Proficiency with payroll systems (SAP ECP highly valued) and advanced Excel/Power Query skills
- Strong understanding of federal and state payroll tax regulations (FICA, IRS, state withholding)
- Demonstrated analytical and problem-solving abilities with a focus on data-driven decision making
- Excellent communication skills for conveying complex payroll issues to diverse audiences
- Deep knowledge of payroll principles and processes

[Preferred Skills]

- Certified Payroll Professional (CPP)
- Advanced SAP Employee Central systems experience
- Strong customer service orientation with a proven commitment to accuracy and timeliness
- Exceptional organizational skills and ability to manage multiple cases concurrently
- Proven ability to collaborate across teams and drive continuous improvement

[Benefits]

- Competitive salary and comprehensive health benefits package
- Career advancement opportunities in a growing organization
- Ongoing training and professional development
- Collaborative and supportive work environment
- Flexible work arrangements available

[How to Apply]
Ready to make an impact? Submit your resume and a brief cover letter highlighting your payroll expertise and case management experience. Apply today to join a company that values your skills and invests in your growth!

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