Job Details

Customer Service / Call Center Representative

We are seeking a Data Entry Operator to support customer service functions related to disaster response. This role involves assisting callers, recording information, and ensuring compliance with all applicable regulations. The position requires using standard office technology to manage inquiries and maintain accurate records within a database.

Key Responsibilities

• Assists callers with questions and concerns related to recent disasters, responding to inquiries with active listening and using a script as a guide.
• Utilizes standard technology such as computers, telephones, email, and web browsers to complete work tasks.
• Records all results from contacts in the call center database.
• Refers escalated calls to a supervisor as needed.
• Plans daily activities within the guidelines of company policy and supervisor instructions to maximize personal output.
• Aids in self-development by being available and receptive to all provided training.
• Maintains an immediate work area in a neat and orderly condition.
• Promotes and encourages a culture of compliance with all applicable rules and regulations.

Required Qualifications

Clearance: This position requires the ability to obtain and maintain a Public Trust security clearance.

Technical Skills: Proficiency with computers, telephone systems, email, and web browsers is required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.