Job Details

Quality Assurance Monitor

Position Summary: This position will be responsible for conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Location: Arcadia Home Care & Staffing 1555 West Iron Springs Road Suite 11 Prescott, AZ 86305-1395

Schedule: Monday through Friday - 8am - 5pm. (Home visits and office work)

At Addus/Arcadia we offer our team the best:

• Medical, dental and vision benefits
• Company matched 401K
• Continued education
• Bonus
• PTO plan
• Retirement planning
• Life insurance
• Employee discounts

Essential duties:

• Monitors client's condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Performance responsibilities:

• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times

Position requirements & competencies:

• Minimum of 2 years' experience working in the field of senior services, or related social service
• Must demonstrate strong interpersonal and communication skills
• Must be client focused and customer service driven
• Computer experience – Microsoft Word and Excel
• Must have reliable transportation, valid driver's license and insurance for travel within the branch service areas