Job Details

Program Support Assistant

The PSA performs general program support work such as the collection, compilation, research, and/or tracking of data and program information. The major duties and responsibilities include but are not limited to:

• Serves as key member of Access Programs (Suicide Prevention, Primary Care Mental Health Care Integration (PCMHI), Workplace Violence Prevention, and Access/Gap) for data management and production of reports on an array of issues.
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.
• Prepares and writes reports that document the progress of a variety of data collection activities and identifying problem areas for further action.
• Participates in the development and coordination of internal review systems to assure that both clinical and administrative activities are following agency and accrediting and regulatory (Joint Commission, CARF, etc.) requirements.
• Provides annual records management staff training. Conducts internal records reviews to ensure an effective records management program within their scope is maintained on an annual basis.
• Performs work in support of Mental Health and Access Programs in terms of analysis of programs effectiveness, requiring knowledge of the purpose, orientation, methodology, and techniques of each program.
• Provides support for daily operations for all programs under Access Programs, including identifying resources and lending support to mitigate issues impacting daily operations and facilitating administrative duties that directly support the respective missions of each Access Program.
• Maintains timekeeping for all Access Programs (Suicide Prevention, Primary Care Mental Health Care Integration (PCMHI), Workplace Violence Prevention, and Access/Gap). May be asked to provide back-up to other PSA's.

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm

This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD14099O

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized Bargaining Unit: Yes

30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty. What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration.

• Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.

Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer.

• Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.