Job Details

Service Manager

Join Komatsu and be part of something big! The service manager is responsible for leading and overseeing service operations for the Prescott branch, supporting mining customers across Northern Arizona. This role manages a small but critical team of technicians and is accountable for safety, utilization, customer satisfaction, and overall service performance. This position is ideal for an experienced service leader who is strong in people leadership, time management, and customer communication. Candidates with construction equipment or related heavy equipment experience will be considered.

Key job responsibilities include ensuring the safety of the employee and work environment, developing plans to achieve department goals for quality and efficiency, managing accounts receivables, ensuring proper training is provided for the service technicians and service administration, working with factory representatives to ensure warranty factory campaigns are completed, enforcing high work standards for quality and professional service, managing the service department to operate within the guidelines set by our manufacturers policies and procedure manuals, ensuring the proper tools are acquired to perform service functions, and ensuring service goals and operating plan goals are achieved.

Qualifications/requirements include 5+ years experience as a technician or supervisor, basic hydraulic, electrical and mechanical skills, ability to deal with problems involving several concrete variables in standardized situations, problem solving skills, customer service skills, teamwork skills, planning/organizing skills, professionalism, quality, and safety.

Diversity & inclusion commitment: At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of diversity & inclusion. United, we are on a journey towards a sustainable future that creates value together.