Job Details

R&D Enterprise Tools Operations Specialist - Phoenix AZ

Pay :: $42/hr on W2

The Digital Innovation and Operational Services Chapter is a global R&D team focused on improving productivity, operational efficiency, and collaboration across organizations. This role supports enterprise tools operations and process automation initiatives for global R&D teams.

Desirable Skills & Experience

• Prior experience with enterprise business applications such as Electronic Document Management Systems (EDMS), Learning Management Systems (LMS), or Project Management tools.
• Knowledge of data structures, databases, automation, scripting, AI prompt engineering, and/or AI agent development.
• Strong technical aptitude combined with excellent communication skills.
• Preferred educational background in Software Engineering, IT, Computer Programming, or Computer Science.
• Experience with SAP, Cornerstone, Google Suite, and Microsoft Office Suite is a plus.

Role Overview

We are seeking a detail-oriented and execution-focused professional to join our global support team. This role will help scientists and engineers focus on innovation by supporting enterprise business systems, optimizing operational processes, and driving automation initiatives.

Key Responsibilities

• Execute and fulfill R&D system requests using expertise in business systems and compliance standards.
• Provide professional, empathetic, and timely support for operational and system-related issues.
• Serve as a Subject Matter Expert (SME) for one or more complex R&D applications.
• Develop expertise in records management, lab data handling, and change request processes.
• Streamline workflows and improve scientist productivity through process optimization.
• Anticipate customer needs and provide proactive support to global R&D teams.
• Maintain service excellence while collaborating within a diverse global organization.
• Identify opportunities for automation, digitization, and AI-driven process improvements.
• Ensure data integrity, compliance, audit readiness, and accurate data retrieval processes.

Requirements

• Bachelor's degree in a technical, scientific, or business-related discipline preferred.
• 3-5 years of experience in operations, technical support, system administration, or related roles.
• Excellent verbal and written English communication skills.
• Ability to quickly learn new systems, applications, and business processes.
• Strong attention to detail and ability to execute complex tasks with accuracy and efficiency.

2026 R&D Enterprise Tools Operations Specialist | Internal Job Description

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