Job Details

A company is looking for a Support Engineer in the DX team.Key ResponsibilitiesServe as the first line of support for customers using DX's Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quicklyAssist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teamsInvestigate and resolve unexpected product behaviors, escalating when necessary to Engineering or ProductQualifications0-2+ years of customer-facing technical support or solutions engineering experienceFamiliarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etcUnderstanding of APIs and how systems connect via webhooks or tokensComfort troubleshooting and explaining technical concepts to both technical and non-technical usersFamiliarity with authentication concepts (OAuth, SAML, token-based auth)