Job Details

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

Wehave a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

About the Role:

Manage the day-to-day benefits operations for North America (US and Canada), ensuring benefit programs are administered accurately, remain compliant with federal and state regulations, and are well-coordinated with local brokers, carriers, and vendors. Work under the guidance of the Head – Compensation & Benefits to execute benefits renewals, enrolments, compliance filings, and employee communications for the NA employee population.

AREAS OF RESPONSIBILITY

1. Benefits Administration & Operations

• Manage day-to-day benefits administration — enrolments, life events, terminations, and claims escalations.

• Run the annual Open Enrolment process — system configuration, employee communications, query resolution, and post-enrolment data audits.

• Ensure accurate benefits data in HRIS and carrier systems — eligibility feeds, data reconciliation, and discrepancy resolution.

• Administer 401(k) / retirement plan operations — enrolments, employer match processing, and vendor coordination.

• Manage FSA, HSA, and HRA programs — contribution tracking, employer funding, and year-end compliance.

• Administer leave of absence processes in coordination with LOA vendors and HR operations — FMLA, state leaves, and disability claims.

• Handle employee benefits queries and escalations, ensuring timely resolution of claims issues and coverage disputes.

• Manage benefits for H1B visa holders — ensuring coverage continuity and coordination with Legal and Immigration teams.

2. Broker, Vendor & Carrier Coordination

• Serve as the day-to-day point of contact for NA benefits brokers, carriers, and TPAs.

• Coordinate with brokers on annual renewals — gather renewal quotes, prepare cost comparisons, and present options to the Head – C&B for decision.

• Track vendor SLAs and escalate performance issues as needed.

• Coordinate vendor implementations for plan changes, new programs, and system integrations.

• Manage invoice processing, premium reconciliation, and payment coordination with Finance.

3. Regulatory Compliance

• Ensure compliance with federal benefits regulations — ACA, ERISA, HIPAA, COBRA, FMLA, and Section 125.

• Track and ensure compliance with state-specific mandates — state family/medical leave laws, paid sick leave, state disability insurance, and state health insurance requirements.

• Manage ACA reporting — 1094-C / 1095-C filings, affordability testing, and measurement period tracking.

• Support Form 5500 preparation and filing, SPD/SMM updates, and plan document maintenance.

• Administer COBRA — qualifying event notices, premium collection, and timely processing.

• Support non-discrimination testing for Section 125 cafeteria plans and FSAs.

• Flag emerging federal and state regulatory changes to the Head – C&B and recommend necessary plan adjustments.

• Support internal and external audits related to benefits programs and regulatory filings.

4. Employee Communication

• Prepare and distribute benefits communication materials — Open enrolment guides, plan comparison sheets, FAQs, and new hire benefits orientation content.

• Conduct benefits education sessions and webinars for NA employees.

• Serve as the first point of contact for employee benefits questions, partnering with HRBPs for consistent messaging.

5. Benefits Cost Tracking & Reporting

• Track NA benefits spend against budget and report variances to the Head – C&B on a periodic basis.

• Monitor claims utilization, enrolment trends, and cost-per-employee metrics.

• Prepare data and reports for benefits renewals, benchmarking exercises, and leadership reviews as directed by the Head – C&B.

KEY SKILLS

• Working knowledge of US benefits regulations — ACA, ERISA, HIPAA, COBRA, FMLA, Section 125, and key state mandates.

• Experience in benefits administration — enrolments, Open Enrolment, claims management, and carrier coordination.

• Familiarity with benefits administration systems and HRIS platforms (Workday, ADP, SuccessFactors, UKG, or equivalent).

• Ability to coordinate with brokers, carriers, and TPAs on renewals and day-to-day operations.

• Good data handling skills — Excel, benefits reporting, and eligibility data management.

• Clear written and verbal communication skills for employee-facing benefits materials.

• Attention to detail and ability to manage compliance deadlines and filings accurately.

KEY SUCCESS METRICS / FACTORS

Key Responsibility Areas (KRAs) | Key Performance Indicators (KPIs)

Benefits Administration

• Open Enrollment completion rate and data accuracy

• Employee query/escalation resolution SLA

• HRIS-to-carrier data feed accuracy %

Vendor & Broker Coordination

• Renewal data and options presented on time to Head – C&B

• Invoice processing and premium reconciliation accuracy

• Vendor issue escalation and resolution timeliness

Regulatory Compliance

• ACA filings (1094-C / 1095-C) — 100% on-time and accurate

• Form 5500 filing timeliness

• Zero compliance penalties or violations

• COBRA notice processing timeliness

Cost Tracking & Reporting

• Benefits spend tracking and variance reporting timeliness

• Data accuracy in renewal and benchmarking reports

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in HR, Business Administration, or a related field.

• 4+ years of experience in US benefits administration and operations.

• Hands-on experience with Open Enrollment, carrier coordination, and compliance filings (ACA, COBRA, ERISA).

• Experience working with benefits brokers and vendors on renewals and day-to-day issue resolution.

• IT services / staffing / consulting sector experience preferred.

• Experience managing benefits for H1B visa holders preferred.

• Comfortable working in a matrixed structure with the Head – C&B based in India.

Salary Range: The annual [salary for this position is between [$65,000 - $75,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. xywuqvp

Remote working/work at home options are available for this role.