Job Details

Salary: $17.60 - $22.88 Hourly
Location : Prescott, AZ
Job Type: Full Time
Job Number: 2026-00089
Department: Admissions
Opening Date: 03/11/2026

Description of Position

The Admission Specialist is the first point of contact in YC's holistic approach to student success. The specialist plays a critical role in guiding prospective students through the new student checklist and supporting students as they transition from applicant to enrolled status. This includes assisting with the application process, coordinating placement testing, managing transcript requests, advising on financial options, explaining residency requirements, guiding students through the identity verification process, and connecting students with the appropriate academic advisor.

The Admission Advisor ensures that each student receives personalized support and accurate information to make informed decisions about their educational journey. The Admission Advisor is also responsible for assisting personal interest and continuing students as they navigate registration and program progression.

Essential Duties and Responsibilities
• Assist students in person and online via scheduled appointments, walk-ins, phone calls, and virtual platforms
• Maintain current and accurate demographic data in student records and update records as needed
• Manage Admission, Advising, and General Information phone lines, as well as chatbot services and general email, to assist prospective and current students
• Keep detailed and accurate records of student interactions, progress through the admission process, and follow-up actions
• Manage a large caseload of new and transfer students
• Assist new, transfer, returning, and personal interest students in a holistic manner to move them from prospective to enrolled status
• Schedule, monitor, and track completion of the New Student Checklist
• Ensure students are connected with the appropriate academic advisor based on academic interests and program goals
• Provide general program information for all YC programs
• Work with personal interest and continuing students to navigate registration and educate students on available tools and resources
• Review and monitor students progressing through the New Student Checklist and registering for classes
• Complete weekly outreach to support applicant persistence through registration
• Teach students skills that cultivate self-direction and persistence toward goal achievement by coaching them on navigating college systems (e.g., DegreeWorks, YC Portal, Canvas) and facilitating access to campus and community resources
• Guide students through the identity verification process and related requirements as applicable
• Maintain up-to-date knowledge of college admissions policies, procedures, and programs
• Collaborate with all areas of Yavapai College to support a positive, engaged student experience and contribute to improved retention and graduation rates
• Participate in student outreach activities and student development events throughout the year
• Perform other duties as assigned
Minimum Expectations & Requirements

• Associate degree or an equivalent combination of education and customer service experience sufficient to successfully perform the essential duties of the position

Skills:

• Ability to interact and effectively communicate with diverse employee and student populations
• Exceptional customer service skills
• Ability to work at a computer for extended periods of time
• Ability to travel monthly to other campuses during the year, with more frequent travel during registration periods
• Proficiency with Microsoft Office
• Ability to prioritize tasks, adhere to guidelines provided by leadership, and utilize critical thinking skills to promote the best possible customer experience
• Regular attendance is an essential job function, demonstrating dependability in performing job duties

Preferred Skills & Abilities

• Experience working in a fast-paced, high-volume environment
• Experience working with students in a higher education environment
• Experience with student information systems, preferably Banner

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must frequently use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. In addition, the employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet.
Yavapai College offers its full-time employees a comprehensive benefit package:

HEALTH/LIFE BENEFITS

• Medical/Dental/Vision Insurance: College's partial payment of premiums toward medical with pharmacy and/or dental plan options picked by employees for themselves (and eligible dependents)
• Flexible Spending Accounts: Pre-tax pay deductions to use for eligible medical or dependent daycare costs
• Employee Assistance Program (EAP): Counseling and referral services for employees and their immediate families for depression, stress, family/marital conflict, and alcohol/drug issues
• Vision: Provides an amount per plan year for eligible expenses such as vision exams, lenses, frames, prescription sunglasses, and contact lenses
• Life Insurance: The College provides Basic Life Insurance coverage at twice of the employee's annual salary. Dependents have automatic coverage of $2,000/spouse and $1,000/per child if enrolled in medical plan.
• Voluntary Individual And Family Term Life Insurance: Additional term life insurance coverage available for employee, spouse and children.
• Other Insurance Coverage: Short Term and Long Term Disability (replacement income insurance), and Workers' Compensation (compensation, medical expenses and death benefits for on-the-job injuries or occupational diseases)

RETIREMENT BENEFITS

• Retirement Benefits: Arizona State Retirement System or Optional Retirement Plan, and Social Security (which provides a basic retirement annuity based on age and years of contribution)
• Tax Deferred Annuities: Employees' contributions to designated tax-deferred annuities
• Unemployment Compensation: Employees who are laid off or terminated may receive benefits if covered wages meet requirements

LEAVE BENEFITS

• Vacation : 10 days of Vacation leave annually. NOTE: For employees who work an amount of contractual days, there will be no earned vacation.
• Sick Leave: 12 days sick leave annually. NOTE: Employees working less than full time or an amount of contractual days will receive a proration of sick leave.
• Personal Leave: Use of up to three personal leave days per year which are charged against accumulated sick leave to take care of items of personal business
• Other Leave: Bereavement leave, Civic Duty Leave (Jury duty, active military duty, military training), and Family Medical Leave Act (FMLA)
• Holidays: 24 days during the year as paid holidays for full-time employees which include Independence Day, Labor Day, Veterans Day, 3 days at Thanksgiving, Winter/year end break (10 days), Martin Luther King Day, Spring Break, Memorial Day, and Juneteenth.

OTHER BENEFITS

• Breaking Bread: 32 meal swipes for use at the Prescott Campus Eatery. All Other Campuses and Sites receive a $140 credit each semester (fall and spring) to be used at the Open Market on campus/center
• Spanish Interpreter Incentive Program: Employees interested in additional compensation for their Spanish speaking skills agree to assist YC by attending two recruiting events and being available for Spanish Interpretation needs as they arise. Compensation is added to the employee's regular pay at the rate of $175 per month. Employees that are interested in participating let your HR Business partner know, so they can schedule you for the ACTFL language proficiency test at the YC testing center.
• Direct Deposit: Paychecks deposited directly into the employee's bank account(s)
• Tuition Waiver: Eligible Full-time Faculty and Staff, their legally married spouse, and eligible dependents may enroll in a partial or full program of coursework without payment of tuition, exceptions may be lab fees and market-based additional fees
• Sabbatical: Faculty, professional, and administrative staff may apply for compensated leave of up to a year after six years of continuous service
• Professional Development Opportunities
• Additional Benefits and Services: Local community discounts to faculty and staff, computer loan program, mail and notary service.

01

Do you have an Associates degree or an equivalent combination of education and customer service experience sufficient to successfully perform the essential duties of the position?

• Yes
• No

Required Question