Job Details

Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world's largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, includingIL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.

What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together - in person and across functions - to build systems that scale in the real world. If you're excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.

About the Role

The Senior Customer Success Manager - Enterprise role at Eightfold is responsible for our customers' post-sales and implementation journey, ensuring that both our core AI platform & agents are delivering real, measurable outcomes. This role is an evolution of the traditional Customer Success role as we are focused on helping customers unblock the business value of AI through the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers strategically integrate core AI and agents into existing workflows, identifying where they can augment work and create the most value.

The Senior Customer Success Manager is a trusted advisor to help our customers optimize and expand what's working, ensuring the value of Eightfold grows over time. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.

Responsibilities

• Evangelize Eightfold AI platform with our customers and ensure customers maximize value
• Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value
• Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes
• Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value
• Design and lead upsell opportunities that demonstrate solution capabilities
• Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
• Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play
• Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships
• Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
• Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features
• Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal

Required Qualifications

• 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
• Ability to travel 10-15%

Preferred Qualifications

• 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
• Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
• Experience in driving customer renewals and upsell opportunities
• Excellent problem solving in complex, multi-stakeholder situations
• Top-level data analysis and synthesis
• Close attention to detail, basics of project management, and ability to keep multiple trains running at once
• Strong verbal and written communication skills
• Experience with public speaking, webinars, and conferences

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.

Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

Please note that this role is only available in our designated hub locations: Santa Clara, CA and Greater Chicago, IL. All roles are hybrid.

*Please note this role is open to SF Bay Area, CA and Greater Chicago, IL and categorized as hybrid. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for commissions and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location.

Zone A (SF Bay Area): Annual Base Salary Range: $117,000 to $185,000

Zone B (Greater Chicago): Annual Base Salary Range: $110,000 to $175,000

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