Job Details

h1Description/h1pThe Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting./ph2Responsibilities:/h2ullistrongPatient Check-In and Check-Out:/strong Greet patients in a courteous and professional manner upon arrival at the practice. Verify patient demographic and insurance information, updating records as necessary. Assist patients with completing registration forms and obtaining necessary signatures./lilistrongAppointment Scheduling:/strong Schedule patient appointments accurately, ensuring appropriate time slots and provider availability. Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers. Confirm appointments with patients via phone, email, or text message as needed./lilistrongInsurance Verification and Authorization:/strong Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers. Obtain pre-authorizations and referrals for procedures and services as required by insurance plans./lilistrongPatient Communication:/strong Answer incoming calls and respond to patient inquiries in a timely and professional manner. Provide information to patients regarding appointment scheduling, practice policies, and services offered. Relay messages to healthcare providers and clinical staff as needed./lilistrongAdministrative Support:/strong Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records. Maintain cleanliness and organization of the front desk area and waiting room. Perform other duties as assigned by practice management or healthcare providers./lilistrongPatient Care:/strong Assist OBGYN physicians and other healthcare providers in providing comprehensive care to patients. Escort patients to exam rooms, obtain vital signs, and assist with medical history documentation. Prepare patients for examinations and procedures, including pelvic exams, pap smears, and ultrasounds. Provide patient education on womens health topics, including contraception, prenatal care, and menopause management. Perform basic laboratory tests, such as urinalysis and pregnancy tests, and accurately record results in patient charts./li/ulh2Requirements/h2ulliHigh school diploma or equivalent required; Associates degree or certification in healthcare administration preferred./liliMinimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting./liliExcellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors./liliStrong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment./liliProficiency in using computer software applications, electronic health records (EHR) systems, and office equipment./liliKnowledge of medical terminology, insurance verification processes, and HIPAA regulations./liliAbility to maintain confidentiality and handle sensitive information with discretion./liliCompassionate and empathetic attitude towards patients and their families./li/ul