Job Details

Job Overview:

We are seeking an experienced, highly organized and detail-oriented Patient Access Specialist. The ideal candidate will be responsible for managing complex front-end insurance processes with a high degree of accuracy. Direct accountability includes working with both internal and external stakeholders to obtain and verify patient insurance coverage and benefits.

Key Responsibilities:

• Using various resources (payer portal, automated verification system, etc.), verify patient insurance details, eligibility for TH services, and key that information into the EMR
• Prepare and/or analyze revenue cycle reports to identify insurance related trends and recommend ways to improve areas of deficiency
• In partnership with the billing company ensure insurance information is accurate to reduce denials related to insurance issues
• Work with the Account Management team to establish relationships with our clients to assist with obtaining missing insurance information
• Create monthly reports using excel to share patient cost-share details by client with the Account Management team

• Explain insurance benefits, co-pays, and deductibles to patients/family members (high call volume)

• High school diploma or GED required
• 2-4 years of experience in patient registration
• Customer service oriented with the ability to handle multiple calls in a day
• Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization
• Strong computer skills including intermediate knowledge of Microsoft Excel, Word, PowerPoint, Outlook, and OneDrive
• Proactive mindset
• Strong attention to detail, critical thinking and problem-solving skills
• Certified Healthcare Access Associate (CHAA)