Job Details

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

The Chargebacks Specialist ensures the accurate and timely processing of distributor chargebacks, supporting AirLife's pricing compliance and customer satisfaction. This role validates claims, reconciles discrepancies, and partners with Finance, Sales, and distributors to resolve issues.

POSITION QUALIFICATIONS

Knowledge, Skills, & Abilities:

• Knowledge of chargeback processes, contracts, and distributor operations.
• Proficiency in Excel
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple priorities in a deadline-driven environment.

Level of Experience:

• 1-3 years in chargebacks, data processing, AR, or Sales Ops.

Level of Education:

• Bachelor's degree in Business, Finance, or related field preferred.

Travel:

• Minimal.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process chargeback submissions from distributors and validate contract compliance.
• Reconcile discrepancies and resolve disputes with internal and external partners.
• Maintain documentation and reporting for chargeback activity.
• Partner with Sales, Pricing, and Membership teams to ensure accurate pricing data.
• Identify opportunities for process automation and improvement.

OTHER RESPONSIBILITIES

• Uphold and embody AirLife's values in all aspects of work.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assureall policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.

Please note: The responsibilities outlined above are not exhaustive and may evolve over time. The role holder may be required to undertake additional duties as reasonably expected to meet the needs of the company.