Job Details

• Field Service Engineer, AZ
• Base Salary Range: $75,000 – $110,000, depending on experience, location, and qualifications.
• Travel: Up to 30%, both domestically and internationally
• Advanced metrology and inspection systems

About the Role

A global technology provider in semiconductor process control is seeking a motivated and technically strong Field Service Engineer to support advanced metrology and inspection systems. With a broad portfolio spanning everything from nanoscale measurement to advanced packaging inspection, this organisation plays a critical role across the semiconductor manufacturing lifecycle.

In this position, you'll be based in Chandler / Ocotillo, Arizona, acting as the key technical interface between customers and the factory. The role is hands-on, customer-facing, and focused on supporting cutting-edge measurement, inspection, and automation tools used in high-volume semiconductor production.

Key Responsibilities

• Perform on-site installation, upgrades, calibration, maintenance, and repairs of metrology and inspection equipment in line with service agreements and quality standards.
• Troubleshoot and resolve complex mechanical, electrical, and software-related issues, independently or in collaboration with internal engineering teams.
• Handle escalations and support critical customer situations with a calm, solutions-oriented approach.
• Serve as the main communication link between customers and the factory, supporting performance data collection, reliability analysis, and customer satisfaction tracking.
• Create clear and detailed Field Service Reports documenting system performance, actions taken, and installation updates.
• Provide structured feedback to engineering teams on reliability, serviceability, and installation trends to support future product improvements.
• Support beta tools and early-stage programs at customer sites and internal engineering locations.
• Deliver remote technical support as required and participate in on-call rotations.

Qualifications/ Education

• Bachelor's degree in Mechanical, Electrical, Automation, Mechatronics, or a related engineering discipline
• or
• Associate degree / technical certification with 5+ years of relevant semiconductor field service experience

Technical Skills

• Proven experience in troubleshooting complex equipment in semiconductor, high-tech manufacturing, or similar environments.
• Familiarity with semiconductor processes and/or metrology and inspection tools.
• Strong mechanical and electrical fundamentals; electronics experience is highly desirable.
• Understanding of cleanroom safety practices, ergonomics, and yield-driven manufacturing.
• Basic software and system-level troubleshooting capability.

Travel Requirements

• Willingness to travel up to 30%, both domestically and internationally
• Comfortable working in cleanroom environments, including gowning procedures and use of breathing equipment.

Compensation & Benefits

• Base Salary $75,000 – $110,000, depending on experience, location, and qualifications.

Additional Company Incentives:

• Annual bonus opportunities and potential long-term incentives linked to individual and company performance.

Benefits Package:

• Competitive medical, dental, and vision coverage; life and disability insurance; paid time off; retirement plan with employer contribution; employee stock purchase options; wellness programs; and access to modern tools and resources.
• Inclusive, collaborative work environment where individual contributions are recognised and valued.