Job Details

Location: Nashville, TN (In-Office Required) Schedule: Full-time, in-office at BFC's Nashville office (with travel) Travel: Frequent national travel (25-40%) Job Type: Full-time | Exempt Reports To: Chief Human Resources Officer (CHRO) About the Role BFC Solutions is seeking a Training Director,Frontline Enablement to build and lead an enterprise training function with a heavy focus on our route-based frontline workforce. This role is based in Nashville and requires regular in-office presence to support cross-functional collaboration and execution. The Training Director will own frontline onboarding and early-tenure readiness, partner closely with Safety to strengthen safety training and compliance, and drive measurable improvements in operational efficiency through practical, standardized training and reinforcement models. Why choose BFC Solutions Enterprise-level scope with the ability to influence outcomes across a national footprint. High visibility and direct partnership with senior leadership—your work will matter and move quickly. A growth-oriented environment where you can build, standardize, and scale programs that improve performance. Strong cross-functional collaboration across Operations, HR, Safety, Fleet, and Finance. Competitive pay and benefits, with opportunities for career growth as the company continues to expand. What You'll Do Frontline Onboarding (Primary Focus) Own the end-to-end onboarding experience for frontline roles from pre-boarding through the first 90 days, including role-based learning paths, proficiency milestones, and supervisor reinforcement. Build structured 30/60/90-day plans for prioritized frontline roles that clearly define expectations, milestones, and readiness to work independently (as applicable). Partner with Operations and HR to ensure onboarding is operationally realistic, consistently delivered across regions, and reinforced through leader routines (ride-alongs, coaching checklists, and sign-offs). Improve early-tenure retention and reduce quick quits by strengthening role clarity, readiness, and manager follow-through during the first 90 days. Safety Readiness and Training (Primary Focus) Partner with the Safety Director to embed safety into frontline onboarding and ongoing training, ensuring employees are safety-ready before independent field work (as applicable). Build and maintain practical, role-relevant safety training content and tracking (hazard identification, ladder/fall prevention, tools/equipment safety, customer-site readiness, vehicle/driver expectations, and LOTO as applicable). Equip frontline leaders with reinforcement tools (safety moments, coaching checklists, observation guides) and ensure training completion and documentation discipline. Frontline Efficiency and Standard Work (Primary Focus) Design and deploy training that improves operational execution and efficiency, including route readiness, job closeout and documentation expectations, quality standards, and customer communication behaviors. Partner with Operations leaders to identify performance gaps and process friction, then translate those into targeted training, job aids, and field-ready playbooks. Support systems/process rollouts with training, quick guides, and leader enablement to drive adoption and consistency (e.g., scheduling, timecard practices, field reporting tools, as applicable). Training Systems, Delivery, and Measurement Establish curriculum architecture, content standards, and version control to ensure consistent training across regions and roles. Lead a blended delivery model (in-person, virtual, field-based, digital) and train-the-trainer approaches to scale across a dispersed workforce. Build measurement and reporting that ties training to business outcomes, including time-to-ramp, 30/60/90-day retention, safety readiness, incident trends for new hires, completion and proficiency validation, and quality/rework indicators. Leadership Enablement Build supervisor enablement programs focused on frontline leader routines: huddles, coaching, observations, accountability conversations, and reinforcement of onboarding and safety expectations. Provide leaders with practical toolkits to assess proficiency and sustain performance (checklists, scorecards, coaching guides, and standard work). What You Bring Required Bachelor's degree in Organizational Development, Education, HR, Business, or related field (or equivalent experience). 8 years of progressive training/learning leadership experience, including significant experience supporting frontline and distributed workforces. Demonstrated success improving frontline onboarding outcomes, safety readiness, and operational efficiency through scalable training systems. Strong program management skills and the ability to drive adoption through leader routines and field reinforcement. Experience with LMS platforms, content development, facilitation, and training analytics. Ability to travel nationally up to 25-40%. Ability and willingness to work primarily from BFC's Nashville office (this role is not remote). Preferred Experience in route-based services, facilities maintenance, construction trades, logistics/transportation, or manufacturing. Experience building train-the-trainer models and supervisor reinforcement systems. CPTD/ATD credentials or instructional design certification a plus. How to Apply Apply with your resume (and optional cover letter). Qualified candidates will be contacted for an initial conversation. BFC Solutions is an Equal Opportunity Employer. We do not discriminate based on any legally protected status. ind123 PI52022394de75-25448-#######1aa415a4b-8b21-40fc-a65c-70d2b25ca29a