Job Details

Position Summary: Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview. Serves as first point of contact for our clients and plays a vital role in determining client satisfaction.

Essential Functions:

• Handle a high volume of incoming calls, setting the tone and pace of every client call
• Accurately apply the firms criteria to callers circumstances; properly executes existing protocols and procedures
• Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation
• Effectively communicate next steps if legal representation is warranted
• Explain, kindly and professionally, when the firm will not be able to assist a prospective client
• Perform administrative duties related to customer service, client intake and overall client retention
• Treat the first and last calls of the day with the same level of care and compassion

Requirements:

• Must have excellent oral and written communication skills
• Must be able to convey confidence and empathy over the phone
• Ability to multi-task
• Knowledge of Microsoft Windows/Office and ability to learn and use various software programs

How to apply?

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV and Cover Letter