Job Details

Adecco is currently assisting a local Customer in their search for Remote Customer Service Representative positions. This is a great opportunity to further your existing skills as a Remote Customer Service Representative, while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!

Client: Accenture Project Momentum

Position: Remote Customer Service Representative

Start Date: Monday March 09, 2026

Duration: Long term but can be extended or shortened based on business needs and performance.

Location: Remote work from home. Due to operational and compliance requirements, candidates must reside within the state of Ohio.

Hours: Monday - Friday, shifts between 8:00 am to 6:30 pm EST

Shift schedule: Daily hours and shifts may vary, with a rotational requirement for after-hours coverage. We are unable to accommodate schedule change requests. Shifts are assigned based on client needs.

Overview Project Momentum: The Customer Services Representative will leverage call center experience serving as Tier 1 Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat inquiries from customers, process applications, and resolve customer disputes with a positive outcome. The right candidate will enjoy assisting customers with first call resolution, de-escalating caller situations, adapting quickly to change, and working in a team environment.

Responsibilities:

· Answer incoming phone calls, chats, and emails while providing outstanding customer service

· Conduct outreach phone calls and emails to support customer needs

· Research and review customer inquiries using multiple systems and relay findings to customers

· Clearly document call information and encounters in call logs while maintaining compliance and quality standards

Requirements:

· 2 years of Customer Service experience and a minimum of 1 year of Call Center experience

· High School Diploma/GED required; proficiency with computers and Microsoft Office (Excel, Word, Outlook, Teams)

· Data entry, listening, verbal, and written communication experience; must connect via Ethernet cord and have sufficient internet

· New requirement: 6 months of Utilities Company or Health and Public Service (H&PS) experience

Perks:

· Shift: Monday-Friday, shifts assigned based on client needs

· Weekly paycheck

· Pay:

· Access to Adecco's Aspire Academy with thousands of free upskilling courses

Work From Home Requirements: · Must connect to modem/router with provided Ethernet cord

· Internet access sufficient to handle calls received via the Internet

· Quiet and private remote work location

· Must reside and work at the address provided

For instant consideration for this Remote Customer Service Representative position with Adecco, apply today.

H&PS stands for Health & Public Service, which is one of Accenture's industry groups. It focuses on providing services and solutions to clients in the healthcare, public service, and nonprofit sectors. This group helps organizations in these industries improve operations, enhance service delivery, and achieve better outcomes for the communities they serve.

Pay Details: $19.00 to $20.30 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.