Job Details

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast?paced, high?volume environment. These individuals will play a critical role supporting our clients operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but candidate must reside within the Miami, FL or nearby cities.

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Train and onboard new CSRs
• Conduct database and open?source research
• Route and escalates calls appropriately
• Other duties, as assigned

Qualifications

• 5+ experience in a call center
• Associates Degree
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience in handling sensitive information