Job Details

The Customer Service Representative I is a call center position responsible for being the first point of contact for all of AdvaCare's internal and external customers.

Job Duties

• Answer phones in a friendly, professional, customer-centric manner.
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
• Point of primary contact for all customer service-related issues.

Job Requirements

• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
  • Ability to compose clear, concise messages via email and instant message.
  • Ability to speak clearly and articulately when working with internal and external customers on the phone.
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up

Shift Information

This is a weekend, part-time, remote work position, scheduled for twelve (12) hours per weekend once training is completed.

Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, December 1, 2025, through Wednesday, December 31, 2025.

Starting wage: $17.00/hr with an increase to $18.00/hr upon completion of training.

Permanent schedule coverage availability - commences Saturday, January 3, 2026:

Maximum of 12 hours per weekend, consisting of one 8-hour shift (Saturday - 12:30 pm to 9:00 pm) and a 4-hour shift (Sunday - 5:00 pm to 9:00 pm).

Benefits

All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware.

Key Words

Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical