Job Details

Customer Service Representative I

This position is NOT available for Remote Work.

This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

About Canyon AeroConnect

Canyon AeroConnect is a global leader in mission-critical communication systems for aerospace applications. We specialize in advanced analog and digital radio systems, intercoms, audio management, VHF/UHF solutions, and more-trusted by aviation professionals worldwide.

Position Summary

We're looking for a detail-oriented and customer-focused Customer Service Representative I to manage the full B2B sales order lifecycle-from order intake to fulfillment. This role is the heartbeat of our sales operations, ensuring smooth communication across departments and top-notch service to our customers.

You'll be responsible for processing new orders, managing quotes, tracking shipments, handling returns, and supporting external sales teams.
If you're organized, tech-savvy, and passionate about customer service, we want to hear from you!

Responsibilities

Order & Quotation Management

• Process quotes and sales orders using CRM and ERP (Oracle) systems
• Review purchase orders for pricing, terms, and delivery accuracy
• Track order progress and proactively communicate updates

Returns & Replacements

• Issue return authorizations and process credit or replacement orders
• Ensure approvals are obtained and customer expectations are managed

Customer Support & Relationship Management

• Respond to customer inquiries via phone and email
• Provide order status updates, suggest product solutions, and resolve issues
• Build strong customer relationships through clear, timely communication

CRM & Data Entry

• Maintain accurate records of customer information, opportunities, and interactions
• Update CRM with quote status, communications, and follow-ups

Cross-Functional Collaboration

• Coordinate with operations, engineering, production control, and account management teams to ensure accurate and timely order fulfillment

Documentation

• Organize and file all sales-related documents in accordance with company standards

Regular & Reliable Attendance

• Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration
• Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work

Additional Responsibilities

• Log and manage customer complaints
• Maintain regular, reliable onsite attendance
• Uphold company policies, ethics, and EH&S standards
• Perform other duties as assigned
• This position may include part-time marketing responsibilities as needed

Qualifications

Required:

• High School Diploma or GED
• 2+ years of customer service experience
• Strong computer skills: Microsoft Word, Excel, Outlook
• Excellent phone etiquette and written communication skills
• Strong attention to detail, organizational, and multitasking abilities

Preferred:

• Experience with ERP (Oracle) and CRM systems
• Previous experience in order management or B2B customer service
• Knowledge of AS9100 standards or aerospace products is a plus
• Ability to type 40+ words per minute

Key Skills

• B2B Customer Service
• Sales Order Processing
• CRM & ERP (Oracle)
• Communication & Follow-Up
• Attention to Detail
• Time Management
• Team Collaboration

Work Environment & Physical Requirements

• Office-based; must be physically present onsite during scheduled work hours
• Light physical activity (lifting up to 10 lbs.)
• Prolonged periods at a computer or workstation
• Quiet, climate-controlled office environment

Why Join Us?

• Be part of a mission-driven company supporting global aerospace innovation
• Work with a collaborative and passionate team
• Competitive compensation and benefits
• Opportunities for professional growth and training

Canyon AeroConnect is an Equal Opportunity Employer. Reasonable accommodations may be made for qualified individuals with disabilities.