Job Details

Join the Retail Associate role at Ross Stores, Inc.

Ross is a leading off?price retail chain with over 2,200 stores and 2023 revenues of $20.4?billion. The company is committed to providing an inclusive work environment with continuous learning opportunities and development for its teams.

Overview

The Retail Associate is responsible for ensuring customers have a positive shopping experience. They greet customers warmly, maintain a clean and organized store, and support operations and customer service throughout their shift.

Responsibilities

• Make eye contact, smile, and greet and thank every customer.
• Assist customers at the register and with merchandise questions.
• Respond promptly to customer service calls and resolve issues courteously.
• Maintain a safe, clutter?free sales floor and report unsafe conditions.
• Clean and replenish fixtures, counters, mirrors, restrooms, and high?touch areas.
• Perform daily stock, sizing, and restocking per company best practice.
• Expedite merchandise receipts to the sales floor and merchandise per monthly presentation guidelines.
• Follow Loss Prevention Awareness program and merchant protection standards.
• Safeguard confidential information, cash, credit card data, and merchandise.
• Follow all policies for cash, check, charge?card and refund transactions.
• Maximize productivity by executing Store best practices and avoiding unnecessary steps.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

Qualifications & Special Skills Required

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations common in retail environments.

Physical Requirements / ADA

• Use all store equipment, including PDTs, registers and PC.
• Spend all working time standing, walking, and moving around the store.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25?lb.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work stockroom shifts: push, pull and lift more than 20?lb.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all?inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Seniority level: Mid?Senior level

Employment type: Full?time

Job function: Sales and Business Development; Industry: Retail