Job Details

Job Type

Full-time

Description

Job Title: Customer Care Representative
Job Type: [Full-Time]
Department: Customer Service / Support
Reports To: Customer Service Manager

Job Overview:

Join a Fast-Growing Team Where Your Passion for Customer Service Makes a Real Impact!

Are you ready to be the voice of an expanding company that values relationships, excellence, and customer satisfaction? We're looking for a motivated and detail-oriented Customer Care Representative to be the frontline hero for our dealers. In this role, you'll play a pivotal part in shaping customer experiences, solving problems, and driving loyalty - all while growing your career in a supportive and energetic environment. If you're passionate about helping others and thrive in a fast-paced setting, this is your opportunity to shine!

Key Responsibilities:

Inbound Call Service

Order Management

Product Support

New Customer Contact & Account Setup

Customer & Internal Communication

Issue Resolution

Customer Care Representative Pay & Benefits:

Davidson's is a business casual environment that offers a generous benefits compensation package including a starting pay of $20.50 p/hour. Our voluntary benefits include family Medical, Dental, and Vision coverages as well as supplemental life insurance, flexible spending accounts, short-term/ long-term disability plans, cash benefit supplemental insurance plans, and a 401(k) with a generous match!

About Davidson's

Founded in 1932, Davidson's has grown into one of the nation's top firearms wholesalers. Headquartered in Prescott, Arizona we proudly distribute over 90 brands of firearms to dealers nationwide. Davidson's "GuaranteeD Lifetime Replacement Program" and its consumer website GalleryofGuns.com are two of Davidson's unique services designed to help promote the business of our dealers.

Our vision is to be a firearms distribution company that creates, develops, and nurtures strong customer, employee, vendor, and industry relationships, while always conducting ourselves honorably as we excel in the performance of our jobs and the fulfillment of our corporate social responsibilities.

To apply for this position, please reply to this ad with your cover letter and resume via email to ...@davidsonsinc.com.

All candidates must be at least 21 years of age and can pass a criminal and credit background check as well as a pre-employment drug test.

To learn more about career opportunities at Davidson's, click on the CAREERS link on GalleryofGuns.com

Requirements

• Energetic problem solver
• High school diploma or equivalent
• 2+ years of customer service or call center experience
• Strong communication (verbal and written) and interpersonal skills
• Proficient in Microsoft Office Suite