Job Details

Remote Customer Service Representative - Vimo

Job Location: Fully Remote

Employment Type: Full-Time / Seasonal

Salary: $15.00 - $16.50 per hour (plus performance incentives)

Job Details

We're hiring Remote Customer Service Representatives to join our elite teams. Despite current challenges we are growing, hiring and building a motivating and positive remote work environment.

As a Remote Customer Service Representative you will be a part of delivering excellent customer experiences and help clients navigate health insurance enrollment.

Full-Time / Seasonal

• $15.00/hr. plus performance incentives
• $17.00/hr. for Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the training period
• Committed to full attendance for paid 3-week training
• Minimum internet speed of 35?mb/s with an ethernet connection
• Cable/Fiber broadband internet with a hard?wired ethernet connection required
• Incompatible with mobile Internet service providers and/or satellites
• Incompatible with Wi?Fi Internet access or Wi?Fi adapters/extenders

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Application data entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem?solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self?study, training, and testing required; eligibility to proceed through training and certifications depends on passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self?motivated and success?driven

What We Offer

• Paid Training
• Full?time, Seasonal role
• Performance and attendance?based incentives, in addition to base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401(k) match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not Required)

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual, a plus