Job Details

Job Description:

• Provide L2 support for TIBCO middleware components including BW (BusinessWorks), EMS, Hawk, Administrator, and ActiveMatrix.
• Monitor and troubleshoot integration services and message queues.
• Perform root cause analysis and resolve incidents within defined SLAs.
• Collaborate with L3 support and development teams for complex issue resolution.
• Participate in deployment activities, patching, and upgrades.
• Maintain documentation for configurations, procedures, and known issues.
• Support disaster recovery and business continuity planning.
• Ensure compliance with security and audit requirements.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3-6 years of experience in TIBCO middleware support.
• Strong knowledge of TIBCO BW, EMS, Administrator, and Hawk.
• Experience with Unix/Linux environments and shell scripting.
• Familiarity with monitoring tools and log analysis.
• Good understanding of integration patterns and SOA principles.
• Excellent problem-solving and communication skills.
• bility to work in a 24x7 support environment (on-call rotation may be required).

• TIBCO certification(s) in BW or EMS.
• Experience with cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
• Knowledge of ITIL processes and ticketing tools (ServiceNow, Remedy).