Job Details

Collections Specialist Remote Job Duties: Meet the defined productivity metric of a minimum of 30 daily claim touches while maintaining a high quality standard of collection efforts performed

Complete high volume phone calls and web portal inquiries to assigned payors in a fast paced, goal oriented environment

Tenacity to follow through on all collection issues, including but not limited to the reprocessing of incorrectly denied claims and resolving client discrepancies and partial payments

Provide excellent customer service to peers, management, and clients at all times

Report daily to project manager on tasks completed and potential obstacles encountered

Participate in project team stand-up meetings

Must communicate & follow up effectively with assigned payor mix

Enlist the efforts of project team leads and management when necessary to accelerate the collection process

Perform other assigned tasks and duties necessary to support the project team