Job Details

Operational Improvement Capability Director

Base pay range: $175,000 - $200,000 per year.

West Region Director: Operational Improvement

We are targeting for this role to be located in the West Region where there is a Slalom office.

Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future—and get there.

What You'll Do

Slalom's Operational Improvement capability seeks to create and execute a systematic approach to identifying and improving the efficiency and effectiveness of an organization's business and processes, delivering measurable cost savings and providing scalability to support future growth. As the leader of the Americas Operational Improvement business, you will manage and grow our services related to operational performance management, operational process improvement including but not limited to automation, mining, intelligent operations, and lean Six Sigma process improvement.

Key Responsibilities

• Collaborate with leadership to adapt offerings to market trends.
• Foster strong customer relationships.
• Align recruitment with demand.
• Oversee operations to meet financial and operational targets while promoting a collaborative community.

Client Engagement + Sales

• Build and maintain Slalom's footprint within your assigned portfolio (Operational Improvement).
• Drive business development by creating Statements of Work (SOW), leveraging subject matter expertise to sell engagements, and influencing strategic direction to help clients achieve business objectives.

Consulting Expertise

• Identify opportunities for growth and maturation of Slalom offerings. Set the direction for that growth and manage a multi‑million dollar capability.
• Be responsible for project quality, including delivery of work, staffing teams, and monitoring utilization.

Growth & Revenue

• Individually provide subject matter expertise and solutioning to our most strategic clients.
• Create the leadership team, go‑to‑market motion, and accountability where Capability leaders serve markets with the ability to drive and participate in solutioning for defined Capability area, both as Solution Leads and as SMEs.
• Drive overall Capability growth through management of pipeline and direction of business development activities across the Capability leadership team.

Thought Leadership

• Develop and promote thought leadership, marketing solutions, and assets to respond to digital disruption and shape industry conversations.
• Provide guidance and insights on emerging trends and best practices.

Service Expansion

• Actively contribute to the expansion of Slalom's services and offerings. This includes identifying new business opportunities, developing go‑to‑market strategies, and driving revenue growth.

Delivery Management (Quality & Client Management)

• Individually build and maintain key client/partner relationships, leveraging Capability expertise to bring client value.
• Participate in complex deal QA process, demonstrating mastery in project delivery within domain of expertise to ensure successful outcomes.
• Address delivery escalations in Capability discipline, both internally and client facing.

Financial Management

• Lead the formation of the Country Discipline's AOP per company planning cycle and contribute to Capability level AOP.
• Manage business to achieve operational goals (e.g., blended utilization, cost to serve).
• Grow business (resource revenue; resource headcount) in alignment with geo forecasting.

What You'll Bring

• 7-10+ years of experience specifically in the consulting industry, with a proven track record of growing accounts and delivering on projects.
• 7-10+ years of experience leading teams, owning solutions and revenue responsibilities.
• Direct consulting experience in bringing Operational Improvement strategies to clients.
• Excellent negotiation, conflict management, problem‑solving, and decision‑making skills.
• Proven experience in developing go‑to‑market content, thought leadership, and marketing solutions.
• Demonstrated experience delivering high‑impact consulting services.
• Previous P&L and direct revenue responsibilities.

Additional

This role will require time in a Slalom office, at client site and ability to work remote; candidates should be comfortable with a hybrid work environment, prioritizing client facing needs as appropriate.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid‑market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long‑term disability. We also offer a yearly $350 reimbursement account for any well‑being‑related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, at Director level, the base salary pay range is $175,000 - $200,000. In addition, individuals may be eligible for an annual discretionary bonus up to 20%. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Job Details

• Seniority level: Director
• Employment type: Full‑time
• Job function: Management and Manufacturing