Job Details

Overview

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Responsibilities

• Supports the planning and execution of the customer on-boarding and transition readiness activities related to Cencora initiatives, including hardware upgrades/replacement and initial implementation of hardware
• Responsible for assigned implementations, including gathering, analyzing, and documenting customer-specific requirements
• Leads the process to assure the transition from implementation to go live is a smooth transition without outstanding issues
• Establishes and develops successful customer relationships while coordinating the success of all implementation projects
• Coordinates and facilitates customer deployment and training activities with assigned customers and their IT/Network teams
• Installs software and peripherals, troubleshoots/resolves hardware, software and networking problems at customer sites and Cencora locations
• Interfaces with customer network resources to resolve Cencora hardware/operation issues
• Liaises with Sales to obtain documentation required to support the new customer implementation process
• Works with customer IT Team to document gap analysis related to aligning customer and ABDC applications for streamlined efficiencies
• Proactively develops and executes customer call schedules to understand customer implications and establish objectives
• Supports the execution and tracking of projects to ensure milestones are met and issues are addressed, including identifying potential risks and developing mitigation strategies
• Communicates project status to appropriate stakeholders including tracking progress toward established goals
• Delivers a consistent message to customers
• Provisions users and provides independent application training on Cencora applications for customers and associates; conducts product presentations and demonstrations as needed
• Performs related duties as assigned and is willing to work extended hours, travel up to 25% - 40% as needed

Required Skills and Qualifications

• A+ and Net+ Certification preferred
• Company-standard issue hardware certification and former healthcare, pharmacy or hospital experience; Security+ certification a plus
• Requires a four-year bachelor's degree or equivalent combination of experience and education; normally a minimum of five (5) years of related experience
• Demonstrated ability to build rapport with customers/business partners, strong customer service focus and interpersonal skills for working across multiple groups
• Ability to travel extensively to meet objectives
• Knowledge of operating systems, peripherals, handheld technologies, RF and wired networking, telephone systems, network servers and internal wiring
• Strong diagnostic and computer skills for mixed environment systems
• Advanced knowledge of Cencora's Customer-facing applications
• Strong interpersonal skills to develop cooperative relationships with customers and colleagues
• Excellent oral communication skills for presenting to customers, associates, and management
• Strong analytical, organizational, and time management skills; problem-solving and multi-tasking
• Self-directed with a proactive, can-do attitude; ability to work with minimal supervision and to travel
• Proven project management skills and attention to detail
• Ability to identify process improvements and implement changes
• Proficiency with PC office tools (MS Word, PowerPoint, Project, Excel)
• Willingness to work extended hours and travel extensively
• Ability to establish trust, present a positive and professional image, and communicate effectively in writing and verbally

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we provide a comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness. This includes support for working families which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We offer training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities, and more. For details, visit

Salary Range

Full time • $74,000 - 105,820

*This Salary Range reflects a National Average for this job. The actual range may vary based on locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.###.#### or email ...@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies: AmerisourceBergen Drug Corporation