Job Details

Remote Licensed Property & Casualty Insurance Agent

Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at MCI.

This is a Full-Time, remote work-at-home opportunity with training, benefits, and opportunities for advancement.

What You Do

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks and document customer orders.
• Follow all required scripts, policies, and procedures; comply with confidentiality requirements.
• Escalate issues to appropriate staff for resolution; attend meetings and training to stay up-to-date on program knowledge, systems, and processes.
• Adhere to attendance and work schedule requirements.

What It Takes

• Must be 18 years of age or older; high school diploma or equivalent.
• Excellent organizational, written, and verbal communication skills.
• Ability to type swiftly and accurately (20+ WPM).
• Basic knowledge of Microsoft Office Suite and Windows operating system.
• Reliable with regular attendance and punctuality; able to multi-task in a fast-paced environment.
• Customer service orientation with empathy, responsiveness, patience, and conscientiousness.
• Strong problem-solving, conflict resolution, negotiation, and teamwork skills.

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, or related roles in a contact center.
• State or Federal work experience.

Benefits and Perks

• Paid time off and holidays; daily/weekly/monthly incentives and contests with cash bonuses and prizes.
• Full-time benefits: medical, dental, vision coverage after eligibility; additional plan options available.
• Retirement savings options; disability and life insurance; supplemental insurance.
• Career growth opportunities through internal promotions; paid training; casual dress code.

About MCI

MCI is a business process outsourcing company delivering tailored solutions and customer experience services. We emphasize training, growth, and a supportive, diverse work environment; compensation is based on experience and location with opportunities for advancement.

Equal employment opportunity: MCI provides equal opportunity to all employees and applicants without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws. Reasonable accommodations are available upon request as required by law.