Job Details

The Northern Arizona VA Health Care System is seeking a highly energetic candidate to fill the Medical Support Assistant vacancy within the Community Care Department. Ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments.
VA Careers - Medical Support Assistant:
Total Rewards of a Allied Health Professional
MSAs interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Northern Arizona VA Health Care System Hiring Managers.
Typical duties include but are not limited to:
* Customer service and answering and returning calls to Veterans and provider offices.
* Scheduling, canceling, re-scheduling patient's appointments and/or consults
* Entering no-show information
* Monitoring outpatient appointments for areas of responsibility
* Obtaining medical information from patients
* Coordinating information and actions related to patient care and services
* Verifying and updating demographics and insurance information
* Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
* Other duties as assigned
Work Schedule: Monday - Friday (8:00am - 4:30pm)
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Authorized
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required