Job Details

Position Type: Full-time, REMOTE 4PM-12AM M-F Within reasonable driving distance to the office

Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role demands a working knowledge of customer service practices while exhibiting a flexible mindset and making excellence the standard.

In office attendance is minimally required.

Qualifying candidates will be within a reasonable driving distance (@ 2 hours) to 3836 DeKalb Technology Parkway, Atlanta Ga 30340

Experience: 1-2 years' customer service experience with a minimum of high school diploma or equivalent.

Essential Job Functions (other duties as assigned):

• Actively listening to what clients wish to convey and responding with excellence.
• Responding to inbound telephone inquiries.
• Maintaining customer records by updating account information using data entry software.
• Processing orders, donations, and miscellaneous requests in system.
• Praying with individuals.
• Participating in training and team meetings both remotely and occasionally in office.
• Staying up to date with products and resources offered by the ministry.
• Attending coaching sessions and team building activities as requested.
• Clear and accurate communication with various individuals/positions through written and spoken means, with understanding.

Necessary Skills:

• Proficient in utilizing Microsoft Office software (required).
• DATA entry skills.

Competencies:

• Balances team and individual responsibilities.
• Gives and welcomes feedback.
• Actively contributes to building and maintaining group goals and cohesiveness.
• Remains professional and courteous with customers always.
• Possesses knowledge of relevant computer applications.
• Ability to work independently and with others in a fast-paced environment.

Physical Environment:

• Requires team member to be able to work 4pm-12am nightly in a quiet professional setting.
• Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at fast.com)
• Requires occasional in office attendance. Monthly all Staff meetings, ongoing training, etc.