Job Details

Under general direction, oversees the day-to-day operations of the customer service and permitting staff. Responsible for intake and processing of building permits of complex difficulty for compliance with applicable procedures and regulations. Major Duties, Responsibilities Supervises and/or monitors customer service and permitting staff to ensure that permits are completed in accordance with applicable procedures and regulations. Establishes and interprets department policies and procedures. Plans, assigns, and reviews work of others. Handles customer service calls with difficult predicaments. Completes performance evaluations and development plans for staff. Resolves problems encountered in performance of work assignments and oversees training and updating assigned staff. Assists customers and staff in resolving complex problems associated with the intake and processing of building permits. Provides general and technical information to architects, engineers, contractors, and the...Technician, Permit, Development, Supervisor, Customer Service, Technical