Job Details

Telecom War Room Manager

A leading telecommunications services firm is seeking a Telecom War Room Manager to support a high-impact program in the Eastern Pennsylvania market. This role is fully remote and ideal for a seasoned telecom professional who thrives in fast-paced environments and excels in managing cross-functional teams through critical deployment activities.

Key Responsibilities:

• Oversee the quality of client service, staffing utilization, billing, contract management, and overall project profitability
• Manage time-sensitive, service-affecting telecom equipment swaps for a major carrier
• Coordinate and track subcontractor field deployments from troubleshooting to completion
• Lead workflow within customer systems to manage quality tickets and resolve site issues
• Work directly with subcontractors for scheduling, updates, and progress reporting
• Supervise Construction Managers and Coordinators, ensuring construction safety and quality
• Conduct material take-offs and oversee procurement schedules
• Represent the company in client meetings, presentations, and public forums as needed
• Mentor junior staff and support business development activities, including proposal development

Required Qualifications:

• Must be authorized to work in the U.S. without sponsorship
• 5+ years of experience in wireless telecommunications
• 3+ years of progressive project management experience
• Proven experience leading large, multidisciplinary teams
• Hands-on experience managing service-affecting equipment swaps for a major wireless carrier
• Strong written and oral communication skills
• Proficiency in Microsoft Excel and Outlook; strong general tech/computer skills
• Strong mechanical or technical troubleshooting skills (Telecom or related industries)

Preferred:

• Technical or Engineering degree
• Established client relationships within the telecom industry
• Experience working with general contractors or in field-based telecom roles

Additional Info:

• Schedule: MondayFriday, flexible hours (starting as early as 6:30am EST if needed)
• Travel: None
• Drug Screen: 10-panel (no exceptions for marijuana, including medical use)
• Background Check: 10 years (includes DMV and employment verification)

This is an exciting opportunity to make a direct impact on a high-visibility wireless deployment program. If you're a telecom professional who enjoys fast-paced operations, technical troubleshooting, and leadership responsibility we'd love to hear from you.