Job Details

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for an account manager who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.

Principal Responsibilities:
The primary point of contact for customers and develop a trusted advisor relationship

• Responsible for handling project operations for client accounts and ensuring the team meets the account requirements and specifications
• Work with customers to identify possible enhancements to help meet customer goals
• Identify opportunities to expand product footprint in customer environments
• Coordinate stakeholder involvement as necessary across organizations
• Onboard new customers and maintain related processes
• Understand contracts and support all associated contractual obligations
• Manage all required internal and external reporting
• Forecast and track key account metrics
• Coordinate with Business Development and Contracting for new contracts and contract renewals
• Work with Stakeholders, Business Analysts, and Programmers to develop and approve technical requirements
• Provide product demonstrations and trainings
• Understand project budget and manage to profitability
• Work with customers to set expectations for delivery dates
• Ability to travel to customer sites for product demos, meetings, and trainings as needed

Required Skills/Experience:

• 1-3 years of experience with any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position
• Ability to organize and prioritize
• Ability to successfully work independently
• Superior communication skills particularly in what can be highly challenging situations
• Flexible attitude and strong desire to learn.
• Ability to create and build relationships
• Excellent listening and negotiating skills
• Good organizational and time management skills
• Ability to successfully accomplish projects and tasks without clear lines of authority
• Ability to coordinate resources and relationships outside of direct line of responsibility
• Ability to set and manage priorities judiciously
• Polished presentation skills
• A strong operator, capable of driving delivery excellence and operational efficiency
• A meticulous attention to detail, especially around coordinating multiple resources and tracking metrics
• Sound professional judgment

Preferred Experience:

• Experience working within a software development team
• Understanding of government-funded (Federal, State, Local) Behavioral Health programs
• Knowledge of process improvement, workflow, benchmarking and evaluation processes
• Demonstrated ability to balance goals of the organization with goals of the customer
• Ability to understand and represent the needs of the end user in a software development environment

Location: Remote

Status: Full time position with full company benefits

NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) ###-####.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.