Job Details

Field Network Technician-Lyra Technology Group

Lyra Technology Group is seeking a Field Network Technician for one of their operating companies. As a Field Network Technician at Pact-One Solutions, you will interface directly with our clients at their locations. As a key contributor, you'll work on challenging network projects, troubleshoot client issues with cross-functional teams, and maintain cordial and professional client relationships.

About Lyra…

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 60 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team and we are incredibly proud of the work they do.

About Pact-One Solutions…

With more than 20 years of experience, Pact-One Solutions is a rapidly expanding MSP IT firm with a focus on dental practices. Our passion is collaborating as a team to provide excellent client service through high-performing networks and enduring partnerships.

"Think Team, Never Give Up, Do the Right Thing, Humble yet Hungry" are the guiding principles by which we operate.

Your work as a Field Network Technician will include several components:

• Install, upgrade, and support Windows desktop and server operating systems.

• Configure, troubleshoot, and maintain:

o Windows Servers and desktops

o Active Directory

o Firewalls, antivirus, email, and backup systems

• Ticketing documentation that adheres to established standards and procedures.

• Create clear, thorough, and compliant ticketing documentation in alignment with support protocols.

• Safely lift, move, and transport up to 75 lbs. of equipment; use standard power tools and climb ladders as required.

• Provide on-site support while upholding strong, professional client relationships.

• Coordinate with internal teams to resolve complex issues and implement projects.

Our ideal Field Network Technician has the following qualifications:

• 3 years of more of experience in the IT field.

• Great customer service skills, with an attention to detail.

• Proficient communication skills.

• Capability of both solo and group work.

Successful applicants for this role must be able to pass a background check and drug test, as well as valid automotive insurance and a clean driving record. If this seems like an opportunity that is appealing to you, let's have a conversation.