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Transition ITSM Knowledge Transfer Manager

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Transition ITSM Knowledge Transfer Manager

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Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai .

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai .

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Empower AI: As a Transition ITSM Knowledge Transfer Manager, responsible for capturing, organizing, and disseminating critical organizational knowledge across teams, ensuring that valuable expertise is readily accessible to employees, promoting collaboration, and driving continuous learning within the program by facilitating effective knowledge sharing between experienced staff and new hires or those transitioning roles. Also responsible for updating knowledge management systems, monitoring knowledge transfer effectiveness, and fostering a culture of knowledge exchange.

Highlights of Responsibilities:

• Identify key knowledge areas, identify subject matter experts, and create structured plans to transfer knowledge to designated recipients
• Utilize various methods to capture critical knowledge, such as documenting processes, creating training materials, conducting interviews with experts, and leveraging knowledge management systems
• Maintain and update a centralized knowledge base, ensuring information is readily accessible, organized, and accurate
• Design and deliver training sessions to equip employees with the necessary skills to effectively transfer and utilize knowledge
• Encourage peer-to-peer knowledge sharing by facilitating mentorship programs and cross-functional collaboration initiatives
• Track and analyze key metrics to assess the impact of knowledge transfer initiatives and identify areas for improvement
• Promote a culture where employees are encouraged to actively share their expertise and learn from others
  
  

Qualifications

Minimum Requirements:

• Secret security clearance
• Bachelor's degree
• 4-7 years of project management experience
• Knowledge in Microsoft Office tools, including Word, Excel, Teams, Project, and PowerPoint.
  
  

Preferred Qualifications:

• Information Technology Information Library (ITIL) Foundation certification or higher
• Project Management Institute (PMI) Project Management Professional (PMP) or Program Management Professional (PgMP) certified
• DoD Cyber Workforce Framework (DCWF) IT Project Manager qualified (DCWF 802)
• GSEC or Security+ certified, or higher
• Experience supporting Army Information Technology programs
  
  

Physical Requirements:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Travel by land or air transportation 10% or less
  
  

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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