Job Details

Position Summary:Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. Responsible for management and oversight of Granville Community Association Lifestyle and Wellness amenities, programming and staffing.

Position Responsibilities:

• In conjunction with key leadership, provide general oversight of staffing, including but not limited to, supervision, interviewing, hiring, termination and discipline of key staff
• Oversight of development of effective programming, with a focus on balancing revenues and expenses.
• Ongoing review of programming to ensure adherence to current trends, while meeting the needs of residents.
• Oversight of facility appearance, cleanliness, repairs and maintenance with a concentration on a sales focused environment.
• Interaction with residents to assess their needs, concerns, challenges and to provide programming to meet the needs of the overall community.
• In coordination with Client and key leadership, develop policies, procedures, rules and regulations and other related guidelines to ensure protection for the Association and maximum usage and enjoyment by residents.
• Oversight of communication plan to residents regarding programming options.
• Oversight of facility organizational and safety plan.
• Handle escalated complaints as needed.
• In conjunction with key leadership enforce established rules and policies.
• Oversight of Lifestyle/Wellness Departmental P&L.


• Invoice Approval
• Event Pricing
• Scheduling/Payroll Costs
• Budgeting

Knowledge, Skills and Abilities:

• Strong attention to detail.
• General understanding of accounting functions and processes.
• Ability to organize and manage multiple priorities.
• Excellent customer service and communication skills, both oral and written.
• Ability to work effectively and efficiently with minimum level of supervision.
• Computer proficiency in standard software platforms at an intermediate level.
• Able to function and contribute in a team oriented atmosphere.
• Recreation/Wellness Management.
• Proven staff supervisory experience.

Physical Demands & Work Environment:

• Capable of working extended hours to include evenings, weekends, and holidays as needed.
• Speak, read and write English in a clear and understandable manner providing communications to a variety of individuals representing varying levels of understanding.
• Position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Ability to interact with all types of individuals, be mentally alert, detail oriented, and possess sound reasoning skills.
• Ability to work on more than one assignment at a time with frequent interruptions, changes and delays. Ability to remain focused and work effectively, efficiently, and cheerfully under such circumstances.

Equal Opportunity Employer

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