Job Details

**Job Title:** Transit Dispatcher/Driver Aide

**Salary range:** $12.85 to $15.00

**Location:** 320 W Rex Allen Drive

**Department:** Transit

**Hours:** Full Time

**Start date:** January 04, 2022

**Job Description:**

****JOB SUMMARY:** This position willprimarily be a Dispatch position for the Willcox Transit Department. Under the general supervision of the Transit Manager, this position is responsible for the scheduling and coordination of vehicles and passenger trips; dispatch of vehicles; and participation in a variety of clerical tasks related to assigned area of work. Works a variety of hours and days of the week including Saturdays, Sundays, holidays, and split shifts. Dispatchers will also assist the Transit Department in back up driving functions operating vehicles.**

****ESSENTIAL FUNCTIONS:****

(May not include all of the duties, nor do the listed examples include all tasks which may be found in positions of this class.)

- Customer Service., to include Listening and speaking clearly.

- Knowledge of local community and street system.

- Maintain written records of transit requests on computer and/or manually.

- Coordinate transit route schedule adherence and customer deviation services.

- Answer routine questions pertaining to the transit system and City services.

- Monitor and respond to a variety of calls professionally, including two-way radios and mobile phones; verify and monitor staff unit locations; record all service calls; prepare, prioritize, and relay transportation requests and follow safety standards and practices.

- Schedule daily bus routes in response to passenger service requests using computer spreadsheets, databases, and specialized programs.

- Review, organize and maintain trip manifests to maximize route efficiency.

- Brief drivers regarding daily trip manifest and relay any messages.

- Collect transit fares and distribute transit tickets; account for reconciliation of funds received; conduct appropriate cash controls; process new client applications.

- Prepare and maintain a variety of files, filing systems and computer database

- Respond to emergency situations as requested; coordinate with police and emergency personnel as required. Have knowledge of first aid and emergency procedures.

- Prepare a variety of correspondence, reports and documents as assigned, complete various forms.

- Coordinate with Fleet Services and drivers regarding vehicle maintenance and driver training.

- Take messages for transit drivers.

- Perform other related duties and responsibilities as required.

(The duties listed above are intended only as illustrations of the various types of work performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

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****SPECIAL REQUIREMENT:** Bilingual (English/Spanish) Preferred. Certification/training requirements for the 5311 program.**

****MINIMUM QUALIFICATIONS** **:** High school diploma or GED; and five (5) years of clerical experience; Or an equivalent combination of experience, education and training which provides the desired knowledge, skills, and abilities of this classification. Must possess and maintain an Arizona Drivers License.**

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THE CITY OF WILLCOX DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE, VETERAN STATUS, GENETICS OR DISABILITY IN EMPLOYMENT OR THE PROVISION OF SERVICES.