Job Type
Full-time
Description
Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.
Summary:
The remote Bilingual Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and comfortable reading scripts. The ability to speak, read, and translate scripts on the spot in English and Spanish is required.
As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Requirements