Job Details

Job Title : Customer Service Representative Required Skills : Responds to telephone inquiries and orders from patients and referral sources. Location : Prescott Valley,Arizona **Job Description**

* Responds to telephone inquiries and orders from patients and referral sources.

* May assist walk-in patients with the selection of equipment, supplies, and services.

* Determines resolution of patient and referral inquiries, questions, or concerns.

* Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate.

* Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services.

* Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method and provides instructions for receiving delivery.

* High School diploma or GED required. Prefer 3-6 months experience in home health, customer service, call center, or insurance setting.

* Strong organization and communication skills.

Experience : 2+ years